{"id":62124,"date":"2018-09-24T13:40:38","date_gmt":"2018-09-24T11:40:38","guid":{"rendered":"https:\/\/www.vitandar.de\/shipping-returns\/"},"modified":"2025-10-27T01:52:10","modified_gmt":"2025-10-27T00:52:10","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/www.vitandar.de\/en\/shipping-returns\/","title":{"rendered":"Shipping &amp; Returns"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_1466990708\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1244808255\">\n\n\n\t<div id=\"col-1743124709\" class=\"col medium-10 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1 class=\"et_pb_module_header\" style=\"text-align: center;\">Shipping and returns<\/h1>\n<h3 style=\"text-align: center;\"><span class=\"et_pb_fullwidth_header_subhead\">This is how we ship the goods<\/span><\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1466990708 {\n  padding-top: 20px;\n  padding-bottom: 20px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_75214988\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1686658967\">\n\n\n\t<div id=\"col-1234262012\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>The shipping costs can only be determined when items are in the shopping cart.<\/p>\n<h3><strong>Climate-neutral shipping<\/strong><\/h3>\n<p>Our shipping service provider uses the climate-neutral shipping service GoGreen from DHL.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1492344719\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"100\" src=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2022\/09\/dhl_gogreen.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2022\/09\/dhl_gogreen.png 400w, https:\/\/www.vitandar.de\/wp-content\/uploads\/2022\/09\/dhl_gogreen-300x75.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" data-attachment-id=\"61336\" data-permalink=\"https:\/\/www.vitandar.de\/en\/shipping-returns\/dhl_gogreen-2\/#main\" data-orig-file=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2022\/09\/dhl_gogreen.png\" data-orig-size=\"400,100\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"dhl_gogreen\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2022\/09\/dhl_gogreen.png\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1492344719 {\n  width: 90%;\n}\n@media (min-width:550px) {\n  #image_1492344719 {\n    width: 40%;\n  }\n}\n@media (min-width:850px) {\n  #image_1492344719 {\n    width: 24%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1644235601\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1644235601-label\" class=\"accordion-title plain\" href=\"#accordion-item-shipping-in-germany-&#038;-austria\" aria-expanded=\"false\" aria-controls=\"accordion-1644235601-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Shipping in Germany &amp; Austria<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1644235601-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1644235601-label\">\n\t\t\t\n\n<h3><strong>Shipping in Germany<\/strong><\/h3>\n<p>Deutschland: Versand kostenfrei ab 50,00 EUR Mindestbestellwert, darunter EUR 4,99<br>\u00d6sterreich: 10,70 EUR<\/p>\n<h3><strong>Self-pickup<\/strong><\/h3>\n<p>Pick-up in Hamburg is also possible by written or telephone agreement.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-216173483\" class=\"accordion-item\">\n\t\t<a id=\"accordion-216173483-label\" class=\"accordion-title plain\" href=\"#accordion-item-shipping-to-switzerland\" aria-expanded=\"false\" aria-controls=\"accordion-216173483-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Shipping to Switzerland<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-216173483-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-216173483-label\">\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1321200878\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"95\" src=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2025\/01\/Logo_MeinEinkaufCh.avif\" class=\"attachment-large size-large\" alt=\"\" data-attachment-id=\"61586\" data-permalink=\"https:\/\/www.vitandar.de\/en\/shipping-returns\/logo_meineinkaufch-2\/#main\" data-orig-file=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2025\/01\/Logo_MeinEinkaufCh.avif\" data-orig-size=\"300,95\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Logo_MeinEinkaufCh\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2025\/01\/Logo_MeinEinkaufCh.avif\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1321200878 {\n  width: 90%;\n}\n@media (min-width:550px) {\n  #image_1321200878 {\n    width: 40%;\n  }\n}\n@media (min-width:850px) {\n  #image_1321200878 {\n    width: 24%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"gap-961060944\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-961060944 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h3><strong>Shipping to Switzerland<\/strong><\/h3>\n<p>Shipping to Switzerland is handled by the provider <span style=\"color: #ed1c24;\"><strong><a style=\"color: #ed1c24;\" href=\"https:\/\/meineinkauf.ch\/bestellen\/vitadar-schweiz\/\" target=\"_blank\" rel=\"noopener\">MeinEinkauf.ch<\/a><\/strong><\/span>which, in addition to the delivery, also handles the customs clearance and taxation of the goods for you.<\/p>\n<h4>This is how it works:<\/h4>\n<h4><strong>1. register for free at MeinEinkauf.ch<\/strong><\/h4>\n<p>You have to register in our store at MeinEinkauf <span style=\"text-decoration: underline;\">before placing your order<\/span> (!) <span style=\"color: #ed1c24;\"><strong><a style=\"color: #ed1c24;\" href=\"https:\/\/meineinkauf.ch\/registrierung\/\" target=\"_blank\" rel=\"noopener\">register<\/a><\/strong><\/span>.<\/p>\n<p>You will receive a personal e-mail address and the corresponding delivery address from MeinEinkauf. You can then order from VITANDAR at the shipping prices applicable in Germany. <\/p>\n<h4><strong>2. place your order with VITANDAR now<\/strong><\/h4>\n<p><strong>Important:<\/strong> enter the delivery and billing address in Constance!<br>MeinEinkauf GmbH, Maybachstr.19, 78467 Constance<\/p>\n<p>The following means of payment are available:<\/p>\n<ul>\n<li>Credit card<\/li>\n<li>PayPal<\/li>\n<li>Instant bank transfer<\/li>\n<li>Prepayment<\/li>\n<\/ul>\n<p>There is an additional charge of CHF 17.90* per order &#8211; depending on the package size.<br>(*All fees and delivery conditions of MeinEinkauf can be found <span style=\"color: #ed1c24;\"><strong><a style=\"color: #ed1c24;\" href=\"https:\/\/meineinkauf.ch\/preise\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/strong><\/span>.)<\/p>\n<h4><strong>3. look forward to your package<\/strong><\/h4>\n<p>VITANDAR will send your order to MeinEinkauf in Constance.<br>The team there will take care of the correct customs clearance and forward it to your Swiss address.<\/p>\n<p><strong>Delivery time:<\/strong> Allow the stated delivery time + 3 days.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3846407605\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3846407605-label\" class=\"accordion-title plain\" href=\"#accordion-item-shipping-in-europe\" aria-expanded=\"false\" aria-controls=\"accordion-3846407605-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Shipping in Europe<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3846407605-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3846407605-label\">\n\t\t\t\n\n<h3><strong>Shipping in Europe with DHL<\/strong><\/h3>\n<p>We ship throughout the EU:<br>EU: 12,90 EUR<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-200535720\" class=\"accordion-item\">\n\t\t<a id=\"accordion-200535720-label\" class=\"accordion-title plain\" href=\"#accordion-item-packaging\" aria-expanded=\"false\" aria-controls=\"accordion-200535720-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Packaging<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-200535720-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-200535720-label\">\n\t\t\t\n\n<h3><strong>Environmentally friendly packaging<\/strong><\/h3>\n<p>Our packaging is made from recyclable materials.<br>Cardboard boxes with paper tape are used for shipping. Any filling materials are made of paper or consist of cardboard offcuts that we produce. <\/p>\n<p>Unsere Produktverpackungen bestehen derzeit aus recyclebarer Folie. Dies ist aktuell die f\u00fcr uns platzsparendste Methode, die Ware zu lagern.<br>Sie bietet Dir die M\u00f6glichkeit, das Produkt zum Stall zu bef\u00f6rdern, ohne das es verschmutzt. <\/p>\n<p>All films consist mainly of regranulate, i.e. materials that have already been recycled, and contain no plasticizers.<\/p>\n<p>It is 100% recyclable. So add it to the recycling system (green dot, yellow bag) and do NOT dispose of it in the residual waste. <\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_2125998491\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"311\" height=\"36\" src=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2022\/09\/banner-recycelbar-recycelt.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2022\/09\/banner-recycelbar-recycelt.png 311w, https:\/\/www.vitandar.de\/wp-content\/uploads\/2022\/09\/banner-recycelbar-recycelt-300x35.png 300w\" sizes=\"auto, (max-width: 311px) 100vw, 311px\" data-attachment-id=\"61332\" data-permalink=\"https:\/\/www.vitandar.de\/en\/shipping-returns\/banner-recycelbar-recycelt-2\/#main\" data-orig-file=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2022\/09\/banner-recycelbar-recycelt.png\" data-orig-size=\"311,36\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Banner-Recyclable-Recycled\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2022\/09\/banner-recycelbar-recycelt.png\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_2125998491 {\n  width: 90%;\n}\n@media (min-width:550px) {\n  #image_2125998491 {\n    width: 40%;\n  }\n}\n@media (min-width:850px) {\n  #image_2125998491 {\n    width: 24%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;height:1px;background-color:rgb(239, 0, 0);\"><\/div>\n\n<h3><strong>The Green Dot<\/strong><\/h3>\n<div class=\"page\" title=\"Page 1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>With this logo we would like to show that we are a customer of Der Gr\u00fcne Punkt &#8211; Duales System Deutschland GmbH and that our sales packaging for Germany participates in the dual system Der Gr\u00fcne Punkt.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_156008876\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"213\" src=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2023\/01\/Der-Gruene-Punkt-beteiligt-1.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2023\/01\/Der-Gruene-Punkt-beteiligt-1.jpg 450w, https:\/\/www.vitandar.de\/wp-content\/uploads\/2023\/01\/Der-Gruene-Punkt-beteiligt-1-300x142.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" data-attachment-id=\"61356\" data-permalink=\"https:\/\/www.vitandar.de\/en\/shipping-returns\/der-gruene-punkt-beteiligt-1-2\/#main\" data-orig-file=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2023\/01\/Der-Gruene-Punkt-beteiligt-1.jpg\" data-orig-size=\"450,213\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"The-Green-Dot-participating-1\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/www.vitandar.de\/wp-content\/uploads\/2023\/01\/Der-Gruene-Punkt-beteiligt-1.jpg\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_156008876 {\n  width: 90%;\n}\n@media (min-width:550px) {\n  #image_156008876 {\n    width: 40%;\n  }\n}\n@media (min-width:850px) {\n  #image_156008876 {\n    width: 21%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2793135564\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2793135564-label\" class=\"accordion-title plain\" href=\"#accordion-item-return-of-goods\" aria-expanded=\"false\" aria-controls=\"accordion-2793135564-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Return of goods<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2793135564-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2793135564-label\">\n\t\t\t\n\n<h3><strong>Return of goods<\/strong><\/h3>\n<p>Please only use this address for the return shipment of ordered items:<\/p>\n<p><strong>VITANDAR<\/strong><br><strong>Am Frankenberg 21<\/strong><br><strong>D-21077 Hamburg<br><\/strong><br> If the goods are unused and in mint condition, we will refund the payment immediately.<br>When trying on, make sure that the goods are not soiled or use a carpet pad. Adhering hair can be easily wiped off with a cloth. <\/p>\n<p>We cover the shipping costs for the delivery of the goods to you.<br>However, we charge for return shipping. This is due to the fact that the costs are included in the calculation. However, as not everyone makes use of return shipping, these costs are incurred separately.<br>We therefore ask you to return the goods to us using a service provider of your choice.  <\/p>\n<h3><strong>DHL Returns<\/strong><\/h3>\n<h4><strong>You can also use our DHL portal and issue a self-pay return label.<\/strong><\/h4>\n<p>Use the following link: <span style=\"text-decoration: underline;\"><span style=\"color: #ed1c24;\"><strong><a style=\"color: #ed1c24; text-decoration: underline;\" href=\"https:\/\/www.dhl.de\/de\/privatkunden\/pakete-versenden\/online-frankieren.html?type=RetoureLandingPage&amp;rosyId=a98f9a6db52d411bb3c31354eac1738b\" target=\"_blank\" rel=\"noopener\">to the DHL portal<\/a><\/strong><\/span><\/span><br>Select an option suitable for parcel weight and size.<\/p>\n<p>We can track and assign your shipment via the shipment links that are automatically sent to us. As soon as we have received the undamaged \/ as good as new goods, we will refund your payment to the original means of payment. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_75214988 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":126,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-62124","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping &amp; Returns | VITANDAR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vitandar.de\/versandarten\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping &amp; 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