Shipping and returns

This is how we ship the goods

The shipping costs can only be determined when items are in the shopping cart.

Climate-neutral shipping

Our shipping service provider uses the climate-neutral shipping service GoGreen from DHL.

Shipping in Germany

Germany: free shipping from a minimum order value of EUR 50.00
Austria: EUR 10.70

Self-collection

Pick-up in Hamburg is also possible by written or telephone agreement.

Shipping to Switzerland

Shipping to Switzerland is handled by the provider MeinEinkauf.ch which, in addition to the delivery, also handles the customs clearance and taxation of the goods for you.

This is how it works:

1. register for free at MeinEinkauf.ch

You have to register in our store at MeinEinkauf before placing your order (!) register .

You will receive a personal e-mail address and the corresponding delivery address from MeinEinkauf. You can then order from VITANDAR at the shipping prices applicable in Germany.

2. place your order with VITANDAR now

Important: enter the delivery and billing address in Constance!
MeinEinkauf GmbH, Maybachstr.19, 78467 Constance

The following means of payment are available:

  • Credit card
  • PayPal
  • Instant bank transfer
  • Prepayment

There is an additional charge of CHF 17.90* per order – depending on the package size.
(*All fees and delivery conditions of MeinEinkauf can be found here .)

3. look forward to your package

VITANDAR will send your order to MeinEinkauf in Constance.
The team there will take care of the correct customs clearance and forward it to your Swiss address.

Delivery time: Allow the stated delivery time + 3 days.

Shipping in Europe with DHL

We ship throughout the EU:
EU: 12,90 EUR

Environmentally friendly packaging

Our packaging is made from recyclable materials.
Cardboard boxes with paper tape are used for shipping. Any filling materials are made of paper or consist of cardboard offcuts that we produce.

Our product packaging is currently made of recyclable film. This is currently the most space-saving method for us to store the goods.
It offers you the opportunity to transport the product to the barn without it getting dirty.

All films consist mainly of regranulate, i.e. materials that have already been recycled, and contain no plasticizers.

It is 100% recyclable. So add it to the recycling system (green dot, yellow bag) and do NOT dispose of it in the residual waste.

The Green Dot

With this logo we would like to show that we are a customer of Der Grüne Punkt – Duales System Deutschland GmbH and that our sales packaging for Germany participates in the dual system Der Grüne Punkt.

Return of goods

Please only use this address for the return shipment of ordered items:

VITANDAR
Am Frankenberg 21
D-21077 Hamburg

If the goods are unused and in mint condition, we will refund the payment immediately.
When trying on, make sure that the goods are not soiled or use a carpet pad. Adhering hair can be easily wiped off with a cloth.

We cover the shipping costs for the delivery of the goods to you.
However, we charge for return shipping. This is due to the fact that the costs are included in the calculation. However, as not everyone makes use of return shipping, these costs are incurred separately.
We therefore ask you to return the goods to us using a service provider of your choice.

DHL Returns

You can also use our DHL portal and issue a self-pay return label.

Use the following link: to the DHL portal
Select an option suitable for parcel weight and size.

We can track and assign your shipment via the shipment links that are automatically sent to us. As soon as we have received the undamaged / as good as new goods, we will refund your payment to the original means of payment.